Assistant Manager (Commercial and Membership)
About Hong Kong Design Centre
Hong Kong Design Centre (HKDC) was founded in 2001 as a strategic partner of the HKSAR Government in establishing Hong Kong as centre of design excellence in Asia. We are on a public mission to promote wider and strategic use of design and design thinking to foster innovation, create business value and improve societal well-being.
We now have an exciting opportunity for a high caliber candidate to join our dynamic team. Please visit our website www.hkdesigncentre.org for information of HKDC.
Role Overview
The Assistant Manager (Commercial & Membership) will play a pivotal role in driving the commercial success of the DX design hub. This position is responsible for implementing the sales and leasing plan for rental spaces, managing membership programmes, and coordinating commercial activities to maximise revenue and enhance stakeholder engagement.
Responsibilities:
- Sales & Leasing Management
- Implement the comprehensive sales and leasing plan for rental spaces including galleries, event halls, meeting rooms, and other commercial areas to achieve revenue targets;
- Identify and target potential corporate clients, brands, and organisations for space rental and partnership opportunities;
- Prepare proposals, conduct site tours, and manage the end-to-end leasing process from enquiry to contract signing;
- Maintain and update the venue rental database and track sales performance against targets.
- Membership Programme Development
- Assist in developing and implementing membership strategies to acquire and retain individual and corporate members for the DX design hub;
- Manage the membership database and system, ensuring accurate records of member information, renewal dates, and payment tracking;
- Coordinate member communications, including newsletters, exclusive event invitations, and benefits updates;
- Plan and organise member engagement activities, networking events, and exclusive previews to enhance member experience and retention.
- Commercial Partnerships & Ancillary Services
- Support the Senior Manager in identifying new commercial opportunities and ancillary services to diversify revenue streams;
- Assist in developing pricing strategies for rental spaces, membership packages, and value-added services;
- Coordinate with internal teams to package and promote commercial offerings to potential clients.
- Client & Stakeholder Relations
- Serve as a key point of contact for corporate clients, tenants, and members, ensuring their needs are met and expectations exceeded;
- Establish and maintain strong relationships with clients to ensure high retention rates and repeat business;
- Handle enquiries, feedback, and service requests in a professional and timely manner.
- Budgeting & Reporting
- Assist in monitoring the commercial budget, tracking income and expenditure related to rentals and memberships;
- Prepare regular reports on sales performance, membership statistics, and occupancy rates for management review;
- Maintain proper documentation of contracts, agreements, and financial records in compliance with corporate governance policies.
- Marketing Support
- Collaborate with the marketing team to develop promotional materials for rental spaces and membership programmes;
- Assist in executing marketing campaigns to drive membership sign-ups and venue bookings;
- Contribute content for website, social media, and e-newsletters to promote commercial offerings.
- General
- Perform any other ad-hoc duties as assigned by the Senior Manager or Director.
Requirements:
- University graduate in Business Administration, Marketing, Hospitality, Event Management, or related disciplines;
- Minimum 6 years of relevant work experience in sales, business development, membership management, or commercial leasing, preferably within venues, cultural institutions, or hospitality sectors;
- Outstanding command of spoken and written English and Chinese (including Putonghua) to liaise effectively with diverse stakeholders;
- Proven track record in meeting sales or commercial targets;
- Strong interpersonal and communication skills with a customer service-oriented mindset;
- Excellent organisational and time management skills with the ability to handle multiple tasks simultaneously;
- Proficiency in MS Office applications and experience with CRM or membership management systems;
- A self-motivated, responsible individual with strong attention to detail and a hands-on approach;
- Ability to work independently and collaboratively in a fast-paced environment;
- Good sensibility to design and cultural trends will be an advantage;
- Willingness to work flexible hours, including evenings, weekends, and public holidays, as required by event schedules (Shift duties will be required).
More information about Hong Kong Design Centre:
https://www.hkdesigncentre.org/
Interested parties are invited to apply by sending your resume with full details of education, work experience, current & expected salary, contact telephone number and earliest available date to the Human Resources Office, Hong Kong Design Centre, 4/F, DX design hub, 280 Tung Chau Street, Shum Shui Po, Kowloon or email to: hr@hkdesigncentre.org on or before 15 March 2026. HKDC reserves the right not to make appointment for the post(s) advertised. Only short-listed candidates will be notified. All information received will be kept in strict confidence for six months and data will only be used for recruitment purpose.
